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Privacy Policy

Effective date: 10 October 2026

This Privacy Policy explains how CraneCert Limited ("we", "us", "our") collects, uses, shares and protects your personal information when you contact us or use this website. CraneCert Limited is the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.

Information we collect

  • Information you give us: your name, email address, phone number, company and the details of your enquiry when you complete a form, call or email us.
  • Information collected automatically: your IP address, browser and device type, and how you use our site, gathered through cookies and similar technologies.
  • Information from third parties: information from marketing platforms and referral partners, where you have consented or they are lawfully entitled to share it.

How we use your information

We use your information to respond to enquiries, deliver our services, manage our customer relationship with you, send service notifications, improve our website, carry out marketing where permitted, and meet our legal obligations. Our lawful bases for processing are consent, legitimate interests and the performance of a contract.

Sharing your information

We may share your information with hosting and IT providers, CRM platforms, professional advisers, and subcontractors who help us deliver our services, as well as legal authorities where required by law. We do not sell your personal information.

Website enquiries, project briefs and planning pack requests are processed by Web3Forms and delivered to info@cranecert.co.uk. Web3Forms processes and stores the information you submit according to its privacy policy. We use these details to respond to your enquiry.

International transfers

Where your information is transferred outside the UK, we protect it using appropriate safeguards such as Standard Contractual Clauses.

Data retention

We keep your information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or contractual requirements.

Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Cookies are small text files stored on your device. We keep their use to a minimum:

  • Analytics cookies (only with your consent): if you click "Accept" on our cookie banner, we use Google Analytics to understand how visitors find and use our site, such as which pages are viewed and whether an enquiry form is sent or a phone number is tapped. Google Analytics sets the cookies _ga and _ga_<ID>, which last up to 2 years. We do not use it for advertising, and we keep Google Analytics data for 14 months. If you click "Reject", these cookies are never set.
  • Your cookie choice: we remember whether you accepted or rejected analytics cookies in your browser's local storage, so we don't ask on every page.

We also use Vercel Web Analytics, which counts page visits without using cookies or identifying you.

You can change your choice at any time using the link at the bottom of every page. You can also block or delete cookies through your browser settings.

Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

For any privacy questions or to exercise your rights, contact CraneCert Limited at info@cranecert.co.uk or 0800 043 1990.

Please confirm final wording with your legal adviser before publication.