Privacy Policy
CraneCert Privacy Policy
Effective date: 09 December 2025
CraneCert Limited is committed to protecting your privacy and handling your personal information in a transparent and secure way. This policy explains what information we collect, how we use it and the rights you have under UK data protection law including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
CraneCert Limited
Registered in the United Kingdom
Email: info@cranecert.co.uk
Phone: 0800 043 1990
CraneCert Limited acts as the Data Controller for the personal information collected through our website.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly
• Name
• Email address
• Phone number
• Company name
• Enquiry details submitted through forms
• Information provided during quote or service requests
Information collected automatically
• IP address
• Browser type
• Device information
• Pages visited and time spent on our site
• Cookies and tracking data (see Cookie Policy)
Information received from third parties
• Marketing platforms
• Referral partners
• Service providers supporting our website
3. How We Use Your Information
We use your personal information for the following purposes:
• Responding to enquiries and quote requests
• Providing services that you request
• Managing customer relationships
• Sending service updates or important notices
• Improving website performance and user experience
• Marketing communications where permitted by law
• Compliance with legal or regulatory obligations
We only process your data where we have a lawful basis which may include consent, legitimate interest, or the performance of a contract.
4. Sharing Your Information
We may share your information with trusted third parties when necessary including:
• Website hosting and IT service providers
• CRM and communication platforms
• Professional advisors
• Subcontractors involved in delivering services
• Regulators or authorities when legally required
We do not sell your personal information.
5. International Data Transfers
If your information is transferred outside the UK, we ensure that appropriate safeguards are in place such as Standard Contractual Clauses or equivalent protections required by law.
6. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy. Retention periods depend on:
• Legal requirements
• Contractual obligations
• The nature of your relationship with us
• Internal business needs
You may request deletion of your information at any time, subject to legal retention requirements.
7. Your Rights
Under UK data protection law, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing based on legitimate interests
• Withdraw consent where consent is the lawful basis
• Request data portability
• Restrict processing in certain circumstances
To exercise these rights, contact us at info@cranecert.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Security
We take appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access or disclosure. While we work to safeguard your data, no online transmission is completely secure.
9. Cookies
Our website uses cookies to improve functionality, analyse traffic and support marketing activities. For full details, please read our Cookie Policy.
10. Links to Other Websites
Our website may contain links to third party sites. We are not responsible for the privacy practices of those external websites.
11. Updates to This Policy
We may update this policy from time to time to reflect changes in our services, legal requirements or website functionality. The updated version will always be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
CraneCert Limited
Email: info@cranecert.co.uk
Phone: 0800 043 1990